ED2GO® - Business Administration / Management Courses
& Certificate Programs
Customer Service Fundamentals:
Develop new skills in identifying and satisfying customer needs, and become an indispensable asset to any organization. In this six-week online course, an experienced instructor will help you discover the best methods for measuring customer service and for applying the principles of consumer behavior to your business. You'll become proficient with key customer service concepts, including target marketing, market segmentation, the marketing mix, and quality function deployment. You'll be able to differentiate between industrial and consumer marketing, and you'll know how to support new product introductions, satisfy international customers, work in a call center, and minimize customer complaints.
Building Teams That Work
Teams are becoming a staple in today’s workplace. In this course,
you’ll learn the components of a successful team and the stages of its
development. You'll master the skills you’ll need to effectively
manage projects, make decisions, and solve problems in a team setting.
Plus, you’ll have a chance to learn the pitfalls of unhealthy group
interaction and minimize any of its effects on your team.
Understanding the Human Resources Function
This course is designed to help non-human resource personnel to, not only understand this vital link in the organizational chain, but to be prepared to handle basic human resource functions in a way that will ensure the best possible result, whether one works as a manager for a large organization or as a small business owner.
Employment Law Fundamentals
Learn the basics of employment law so you can legally hire, evaluate, and manage employees. Learn the difference between an employee and an independent contractor; the basic types of employee benefits; effective hiring, evaluation, and termination procedures; methods to resolve employment disputes in and out of court; discrimination and union laws; and workplace safety rules. This course is a must for anyone who is (or aspires to be) a supervisor, manager, or human resources professional.
Principles of Sales Management
Master the art of managing sales teams from a sales management
professional. Learn the essential roles and responsibilities of a sales
manager and develop leadership, motivational, and team-building skills.
Learn proven techniques and strategies for communication, conflict
resolution, and sales planning to deliver superior sales-team results.
Project Management @ e-Speed
With accelerated schedules driving many technology projects today, the smart project manager must rapidly retool their skill set. This course offers a breakthrough model for dealing with the realities of managing projects at supersonic speeds. Learn to meet and win the challenges of truncated timelines, short-staffed project teams, skimpy budgets, and crippling risks.
Introduction to Business Analysis
Learn powerful techniques to improve your decision-making skills at work. The days of making critical business decisions by instinct or coin toss are long gone. Give yourself an employment advantage by developing analytical skills that are consistently in high demand. This course will teach you powerful quantitative methods that will have you making better, more informed, and more effective business decisions.
Building an Ethical Business
Master the knowledge and skills needed to build an ethical business and give your company tremendous competitive advantages. Learn how to solve everyday ethical dilemmas in hiring, firing, working conditions, job discrimination and sexual harassment, and explore the social responsibility of companies and their employees for product safety, truthful advertising, and the natural environment. Discover how ethical behavior creates goodwill, enhances reputations, and expands opportunities for new and increased business and a healthy-+ profit.
Hire Smart
The ultimate success of your business depends almost entirely on your ability to find the right people to accomplish your organizational objectives. This course will provide you with useful techniques that you can put to immediate use to hire the best people for your company. Under the guidance of a patient and experienced expert in human resources, you'll gain practical, hands-on knowledge of a powerful methodology for recruitment and retention.
Manufacturing Fundamentals
Learn the basic skills required to work in the manufacturing field. Discover the role of production design, process planning, and the heart of 13 different manufacturing processes. Understand why facility location and plant layout decisions are so vital and learn how job design helps you accomplish company goals and achieve worker satisfaction. Find out what makes up the physical work environment and learn how to characterize different types of production materials. Master product development concepts such as the voice of the customer (VOC), quality function deployment (QFD), and failure mode and effects analysis (FMEA). Learn how performance measurements and standardization improve manufacturing operations.
Distribution and Logistics Management
Distribution and logistics management is a critical company function. Professionals in this field play a key role in fulfilling customer demands, ordering and managing inventory, controlling inbound and outbound shipments, reducing costs, saving time, and meeting company objectives. Learn to create and operate a logistics function and achieve success through a combination of strategies and tactics. Discover the key elements of a logistics system, including physical distribution, warehouse selection, material handling, packaging, order fulfillment, customer service, receiving, production stores, and returned goods. Learn how to manage inventory, effectively use technology, manage a logistics department, and complete and control transportation documents.
CERTIFICATE PROGRAMS
Several Business Administrative / Management courses are grouped together to afford students to pursue a non-credit program certificate in a specific area. Students may complete individual courses or complete all the courses in a specific area and qualify for an additional program certificate.
Fundamentals of Supervision & Management Certificate Program:
SUPV2000: Fundamentals of Supervision & Management
SUPV2001: Fundamentals of Supervision & Management II
Administrative Assistant Certificate Program:
ADM2000: Administrative Assistant Fundamentals
ADM2001: Administrative Assistant Applications
Project Management Courses & Certificate Program New:
PM 2000: Project Management Fundamentals
PM 2001: Project Management Applications
Total Quality Management Courses & Certificate Program:
TQM 2000: Six Sigma: Total Quality Fundamentals
TQM 2001: Six Sigma: Total Quality Applications
Mastery of Business Applications Courses & Certificate Program :
MB2000: Mastery of Business Fundamentals
MB2001: Mastery of Business Applications)
Purchasing (Acquisition) Certificate Program
ACQ2000: Purchasing Fundamentals
ACQ2001: Purchasing Applications
Supply Chain Management Courses & Certificate Program:
SCM2000: Supply Chain Management Fundamentals
SCM2001: Supply Chain Management Applications
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