The following Total Quality Management (TQM) courses are grouped together to afford students to be able to complete individual courses and to complete a professional certificate program. All courses are delivered via the Business Administration/Management Department at the
Earthnet Institute Online Instruction Center
These online professional development courses are far less expensive and easier to complete than academic credit courses. Students wishing college courses or pursing a degree should contact their local college or university.
Those who satisfactorily complete both of the following also qualify for Program Certificate in Purchasing:
Six Sigma: Total Quality Fundamentals:Learn how to effectively apply the fundamentals of Six Sigma: Total Quality. Understand what quality is and learn about the histories of the quality movement and Six Sigma. Discover the role of customers in quality and determine the major elements of a quality system. Master key concepts such as the cost of nonquality, variation, and total employee involvement (TEI). Increase your value to your company by learning about various motivational models, leadership, and teamwork. Determine how to effectively apply quality standards by creating and implementing internal and external auditing activities. Learn the ins and outs of ISO 9000, ISO 14000, and the Malcolm Baldrige National Quality Award.
Six Sigma: Total Quality Applications: Learn how to effectively apply the elements and methods of Six Sigma to achieve Total Quality. Understand how more than 25 tools and methods relate to the DMAIC (define, measure, analyze, improve, and control) model. Determine the relationship of basic statistics to Six Sigma and learn about the Six Sigma business case including strategic planning, the voice of the customer (VOC), quality function deployment (QFD), benchmarking, and financial investment methods. Discover how to use brainstorming, Pareto charts, and critical to quality to help define processes, problems, and opportunities. Master the use of other key tools such as cause and effect diagrams, check-sheets, scatter diagrams, failure mode and effects analysis (FMEA), and force field analysis. Learn the basics of advanced Six Sigma tools such as design of experiments (DOE), analysis of variance (ANOVA), hypothesis testing, control charts, and probability distributions.